Create Secure Online Account Numbers

Shopping with Secure Online Account Numbers

How do I shop using secure account numbers?

If you downloaded Secure Online Account Numbers and you have the secure account numbers setting selected, click the "Fill Form" button, and a secure account number, Valid Through (Expiration) date and CID (security code) will be generated and automatically entered into the "Credit Card Number" field(s) of the online merchant's checkout form.

If you are using the Web version, follow these steps:

1. Click "Launch Now" button on the Secure Online Account Numbers main page to get a secure number. Sign in with your Account Center user ID and password.
2. Open a new browser window so you can view both Discovercard.com and the shopping site at the same time (select "New" in your browser's "File" menu or use CTRL + N on Microsoft® Windows® or Apple + N on a Macintosh®).
3. Shop at your favorite Web sites, copy and paste the secure number into the retailer's checkout page. When ordering via phone, give the customer service representative the secure number.

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For online retailers where I've already used my Discover Card, how do I add a secure account number?

Each online retailer has a different process for adding credit card options. If you already have a shopping profile at a site, sign in and follow instructions for editing or adding additional credit cards.

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Should I ever use my actual Discover Card number instead of a secure account number?

You are not required to use secure account numbers. However, with a few specific exceptions, we recommend using the added security of secure account numbers. You should consider using your actual Discover Card account number when a retailer requires you to show your actual plastic Discover Card to receive your purchase. This may occur with airline or movie tickets. If you are uncertain, we suggest that you contact the retailer directly.

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How can I use my actual Discover Card account number instead of secure account numbers?

When you first download Secure Online Account Numbers, the secure account numbers feature will be turned on. If you wish to change this setting, click the "Settings" link at the top of Secure Online Account Numbers and select your preference.

If you are using Secure Online Account Numbers from Discovercard.com, your only option is to use secure account numbers.

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When do secure account numbers expire?

Secure account numbers always expire on the same date as your actual Discover Card account number. When your Discover Card is reissued with a new expiration date, it will be necessary to update the expiration information on any retailer's Web site where you have stored your actual card number or any secure account numbers.

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How do I view the purchases I've made with secure account numbers?

Select "Past Purchases" within the Secure Online Account Numbers application. Secure Online Account Numbers will display up to 50 past purchases made with secure account numbers. These purchases will also appear on your paper and online statements with your other Discover Card purchases.

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Will secure account numbers work with recurring purchases and split shipments?

Yes, secure account numbers work for one or multiple purchases at a single online retailer. For example, Barnes & Noble.com can retain a secure account number in your profile for future purchases. You can also use a secure account number for recurring charges at an online retailer, such as your monthly Internet Service Provider fee.

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Is there a limit to how many secure account numbers I can use?

No, you can generate and use as many as you need. For additional security, however, you will only be able to maintain a limited number of unused secure account numbers.

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Signing In and Out of Secure Online Numbers

How do I sign out of Secure Online Account Numbers?

To sign out, click the "Sign Out" link located at the top of Secure Online Account Numbers, or click the "X" at the top right of your Secure Online Account Numbers screen. For your security, remember to sign out or close Secure Online Account Numbers each time you leave your computer.

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What's the easiest way to access Secure Online Account Numbers online if I want to use the program from anywhere?

We suggest you bookmark the launch page for Secure Online Account Numbers on Discovercard.com. On this page, you can click the "Launch Now" button that will open Secure Online Account Numbers. Just sign in using your Account Center user ID and password.

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Why was I signed out of Secure Online Account Numbers when I came back to my computer?

Your computer will automatically sign you out of Secure Online Account Numbers if there is no activity for 60 minutes. This will help ensure that no one has access to your account if you leave your computer unattended.

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Downloading Secure Online Account Numbers to Your Computer

How do I launch Secure Online Account Numbers after I download and install it?

When you reach a checkout form, Secure Online Account Numbers will open and ask you if you would like help. If it doesn't open or if you want to open it manually, there are several options:

• Double-click the icon in your system tray.
• Click the icon in your browser's toolbar.
• Click the Secure Online Account Numbers shortcut on your desktop.
• Visit the secure online account number page on the Discover Web site, enter your Account Center user ID and password, and click the "Sign In" button. If Secure Online Account Numbers does not appear in 15 seconds, double-click the Secure Online Account Numbers icon in your system tray.

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How will using Secure Online Account Numbers from my computer save me time?

When you download Secure Online Account Numbers, shopping online is more convenient because Secure Online Account Numbers helps you fill out online checkout forms.

When you get to an online checkout form, Secure Online Account Numbers will ask if you want help. Click "Yes" and Secure Online Account Numbers will appear. Sign in and Secure Online Account Numbers will display your current available credit. Then click the "Fill Form" button and the checkout form will be completed automatically with your account information. If Secure Online Account Numbers does not recognize the Web form, you can click and drag your information into the fields.

Note: If you use Netscape Navigator during this process, you will have to drag your information from Secure Online Account Numbers into fill the checkout form.

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Privacy and Security—Personal Information and Cookies

Do Secure Online Account Numbers write cookies?

Yes, the cookies, however, do not contain your personal information and cannot be used for tracking. They simply capture information to maintain your preferences.

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What are "cookies" and why are they used?

Discover Financial Services uses certain technology known as "Web beacons" on Web sites and in some of e-mails to collect information from visitors and compile aggregate statistical information about how visitors use the Web sites and e-mails, including information relating to the frequency of visits, the average length of visits, which pages are viewed during a visit, and the effectiveness of advertising on our Web sites and e-mails. Discover Financial Services uses this information to improve the Web site content and performance. No personally identifiable information is shared with any third party.

Discover Financial Services uses a permanent cookie file to uniquely identify your computer as you visit the Web site from time to time. No personally identifiable information is collected or shared with any third party using this cookie. If you ask us to "remember" your user ID, we will create a permanent cookie for this purpose. Within the Account Center, Discover Financial Services also uses a temporary cookie file to recognize your computer as you move from page to page only. The cookie is deactivated when you conclude your secure session. Because this cookie is stored only in your computer's temporary memory, it is deleted when you sign off the Account Center or when you close your browser software.

Most Web browser software allows you to modify your preferences to be notified when a cookie is set, or to reject all cookies. If you choose to reject our cookies, some areas of our Web site may not function properly.

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How do I check whether my browser accepts cookies?

Please follow these steps to check whether your browser accepts cookies:

1. Select "Start Menu > Settings > Control Panel."
2. Select the "Internet" or "Internet Options" icon in the control panel window.
3. Choose the "Security" tab, and click on "Custom Level."
4. Scroll down to the "cookies" section, and make sure all cookies options are enabled.

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How do I enable my browser to accept cookies?

Please follow these steps to enable your browser to accept cookies:

1. Select "Start Menu > Settings > Control Panel."
2. Select "Internet" or "Internet Options" from the control panel window.
3. Select the security area option and click on "Custom Level."
4. Scroll down to the cookies section, and enable all cookie options.

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Will my personal information be used without my permission?

No, keeping your personal data confidential is a core value at Discover Card. It is our goal to fully protect your privacy while we help you find the products and services you want. However, we have no control over the stores with whom you choose to conduct business. To learn more about how we protect your privacy, please read our Privacy Statement.

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What is this ?

This is the logo for Orbiscom™, a software technology service provider that is setting a new standard for controlled, protected online payments. Discover Financial Services, LLC. has partnered with Orbiscom to offer the secure account number generation technology. The Orbiscom technology, O-power™, enables consumers to generate a Controlled Payment Number (CPN). Orbiscom can be reached through their World Wide Web site at www.orbiscom.com. Orbiscom, O-power™, O-number™, O-powered™ are trademarks of Orbiscom Ireland Ltd. United States Patent Number 6,029,890, United States Patent Application Serial Number 09/235,836, United States Patent Application Serial Number 09/665,574, United States Patent Application Serial Number 09/506,830, and United States Patent Application Serial Number 09/548,659.

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Troubleshooting for Secure Online Account Numbers from Your Computer

What if Secure Online Account Numbers doesn't pop-up at a Web site?

Double-click the system tray icon on your desktop. When you click "Form Fill," Secure Online Account Numbers will offer you the Drag and Fill option.

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How do I stop Secure Online Account Numbers from automatically popping up?

Secure Online Account Numbers default to popping up automatically to offer help filling checkout forms. To turn this feature off or on, right click on the Secure Online Account Numbers icon within your computer's system tray to access "Preferences."

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How do I remove Secure Online Account Numbers from my computer?

To remove Secure Online Account Numbers, simply use the Windows Add/Remove utility:

1. Select the "Start Menu > Settings > Control Panel".
2. Select "Add/Remove Programs." Click on the "Secure Online Account Numbers" entry and click "Add/Remove."

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What hardware, software, and browsers do I need?

You may use Netscape Navigator 4.0 or higher, Internet Explorer 4.0 or higher and AOL 5.0 or higher to shop with Secure Online Account Numbers. However, you have to have Internet Explorer version 4.0 or higher on your PC for Secure Online Account Numbers to work. Upgrade your Internet Explorer browser at www.microsoft.com or your Netscape® Navigator browser at www.netscape.com.

The browser must be downloaded locally on your computer. If your browser is LAN based (for example, at work), you may experience difficulties downloading Secure Online Account Numbers. In all cases, the minimum modem configuration is a 28.8 modem connection.

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How does Secure Online Account Numbers work with America Online (AOL)?

The new version of the service has been designed to work with the AOL 5.0 and higher Web browser. Due to the limitations of the browser shipped with AOL, users should close any unnecessary AOL windows. We also recommend that you download Secure Online Account Numbers using AOL if you intend to shop with Secure Online Account Numbers on this platform.

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Do Secure Online Account Numbers work with a Macintosh?

Unfortunately, the downloadable version of Secure Online Account Numbers does not work with a Macintosh computer system. However, Macintosh users can take advantage of secure account numbers by using Secure Online Account Numbers from Discovercard.com.

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What security and Java settings should my browser have and how do I change them?

Set security at "medium" if you use a Java or JavaScript enabled browser.

To change your security and Java settings:

1. Select "Start Menu > Setting > Control Panel."
2. Double-click on "Internet" or "Internet Options" from the new window.
3. Select "Security > Custom Level" and make sure it is set to "medium" or "low" for this zone area.
4. From the same "Internet" or "Internet Options" window, select the "Advanced" tab.
5. Scroll down the list to the "JAVA VM" section, and expand that section to view its content. Make sure these items are checked: "Java Console Enabled", "Java JIT Compiler Enabled" and "Java Logging Enabled."
6. Restart your computer for the changes to take effect.

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Why do I get a Java security notification from Netscape during setup?

Netscape Navigator is verifying that you are communicating with Secure Online Account Numbers and not a different site. By clicking "Grant," you are indicating that you trust Secure Online Account Numbers to set up the form fill feature on your computer. Check the "Remember" box, and you won't see this notification again.

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Can I use Secure Online Account Numbers from more than one computer?

Yes, you can download Secure Online Account Numbers on as many computers as you like. You can also access Secure Online Account Numbers on Discovercard.com. You'll get the safety of secure account numbers without having to download the program.

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Fill Online Forms with Secure Online Account Numbers from Your Computer

What is Drag and Fill?

Drag and Fill is a feature that allows you to fill checkout forms at any online retailer by "dragging" your personal information from Secure Online Account Numbers to the appropriate field on an order form.

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When and how do I use Drag and Fill?

The Drag and Fill feature of Secure Online Account Numbers will pop up automatically on a Web site checkout form when single-click form fill is not available. Simply click and hold on the orange dot to the left of any field, drag your mouse over to the corresponding order form field and release. Repeat this process for all required fields.

Note: If you use Netscape Navigator to open Secure Online Account Numbers, you will always have to use the Drag and Fill feature to fill online checkout forms.

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How do I change the information that is automatically filled into online checkout forms when I use Secure Online Account Numbers?

Once the checkout form has been filled, you can always change or edit any piece of information by typing over the auto-filled information on the retailer's Web site. To permanently change this information, edit your Personal Profile in the Account Center, or call Customer Service at 1-800-DISCOVER (1-800-347-2683).

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Secure Online Account Numbers Account Information

How do I change my Secure Online Account Numbers personal information?

Online, you can make changes to your Discover Card account information in the Personal Profile area of the Account Center. Access the Account Center either from Discovercard.com or from the "My Account" link on Secure Online Account Numbers.

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Will my card expiration date be updated automatically whenever a new Discover Card is issued?

Your expiration date will be updated within Secure Online Account Numbers, so when you shop at a new Web site, your new expiration date will be given. However, if you have stored secure account numbers at any Web sites, you will need to update the expiration date on those sites. The expiration date of your actual card is the same expiration date for your secure account numbers.

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What happens if my Discover Card account is closed?

If your Discover Card account is closed, you will no longer be able to access Secure Online Account Numbers. Since your secure account numbers are linked to your actual Discover Card account number, they will also be closed at that time.

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What happens if my Discover Card is lost or stolen?

If your Discover Card is lost or stolen, your account will be closed when you contact us. Since your secure account numbers are linked to your actual Discover Card account number, they will be closed as well at that time. Once your new Discover Card has been issued, you can re-register for Account Center and Secure Online Account Numbers. You will also need to provide new secure account numbers to all online retailers where you have stored your card number.

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Can I close or disable secure account numbers?

Yes, if you wish to close or disable secure account numbers at any time, simply contact Discover Customer Service at 1-800-DISCOVER (1-800-347-2683).

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How do I identify secure account numbers on my online and paper account statements?

Purchases made using secure account numbers will appear on your paper and online statements with your other Discover Card purchases. These purchases will be identified in the transaction detail.

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Can I use more than one Discover Card with Secure Online Account Numbers?

Yes, however, you will need to register each Discover Card in the online Account Center separately. Therefore, each registered Discover Card will have its own unique user ID and password.

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What is a Secure Online Account Number?

Secure Online Account Numbers is a free service that offers you added security by protecting your account number while shopping online, and the convenience of automatically filling online checkout forms.

By using a secure number in place of your actual Discover Card account number, your actual account number is not revealed on the Internet or stored in an online retailer's files. If they don't have your number, it can't be lost or stolen.

Because a secure number can only be used at the store where it was first assigned, if it is ever lost or stolen, it can't be used anywhere else.

With Secure Online Account Numbers you receive:

Maximum Security:

• Generates a single-use card number when you buy online—Your Discover Card account number will not travel the internet
• 100% Fraud Protection—guaranteed buying protection and internet security

Convenience:

• Fills online check out forms
• Access your Discover Card account with one click

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What is a CID?

The CID (credit card identification number) is the three-digit number on the back of your Card, also sometimes called a credit card verification number. Merchants often ask for the CID so that they know you have the card in your possession at the time you make a transaction.

When an online merchant asks for a CID number, please use the three-digit number generated by Secure Online Account Numbers.

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How are Secure Online Account Numbers used?

When you make a purchase with a merchant using a Secure Number, the number is assigned only to that particular merchant. Once a Secure Online Account Number is assigned, the merchant can use it for your future purchases with them, unless you specify otherwise.

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How do I cancel a Secure Online Account Number?

You can request to have a Secure Online Account Number canceled at any time by contacting us through Secure Messages or by calling Web Support at 1-877-742-7822. Please be sure to provide the number you would like to have cancelled.

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Can I view previously used Secure Online Account Numbers?

To view your previously used secure numbers, sign in and select "Past Purchases." This will display up to 50 of your past online purchases, including the secure numbers used to make them. These purchases will also appear on your paper and online statements, but only the last four digits of the secure number will be printed on the paper statement.

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Can I use Secure Online Account Numbers with multiple Discover Card accounts?

You can use more than one Discover Card account with this feature, however you will need to register each account separately with the Account Center and Secure Online Account Numbers. Each registered Discover Card will have its own User ID and password.

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How do I use the web version of Secure Online Account Numbers?

You will be able to use the web-launched version of Secure Online Account Numbers with Mac or Windows and any browser that supports the latest version of Java. To download the web-launched version, simply follow these steps:

1. Visit ShopDiscover
2. Select the "Learn More" link next to the "Launch" button.
3. Use the "Secure Log In" on the right to register if this is your first time.
4. Select the "Launch Now" button to use the web-launched version of Secure Online Account Numbers.
5. Make sure you have Java enabled on your browser and that you are not blocking pop-ups.

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Why won't my Secure Online Account Numbers program open?

To verify your browser settings are correct please do the following:

(For Windows 98/ ME/ 2000)

1. From your Start Menu select "Settings" and then "Control Panel."
2. Double-click on "Internet" or "Internet Options."

(For Windows XP)

1. From the Start Menu select "Control Panel", then "Network", then "Internet connections."
2. Double click on "Internet" or "Internet Options."
3. Select "Delete Files" from the Temporary Internet Files section.
4. Select "Security" and click on "Default Level" to set it to medium for this area. If you are using Internet Explorer 6 or higher, select the "Privacy" tab and set the slider bar to "Low."
5. From the same window, select the "Advanced" tab.
6. Scroll down the list to the "Microsoft VM" section, and expand that section to view its content. Make sure these items are checked:
   • Java Console Enabled
   • Java Logging Enabled
   • JIT Compiler Enabled
7. Scroll down the list to the "Security" section and make sure the "Do not save encrypted files to dis" is unchecked.
8. Click "Apply" and restart your computer for the changes to take effect.

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I can't log in. Why doesn't my password work?

The Secure Online Account Number User ID and password are the same as your Account Center User ID and password. If you are unable to log into Secure Online Account Numbers using your Account Center information, please check the following:

Ensure you are able to log into the Account Center with your User ID and password. If you cannot, try using your Discover Card account number instead of your User ID to verify if the password is correct.

If you can log into the Account Center with your User ID and password, but not into Secure Online Account Numbers, please verify your password has no more than ten characters. Passwords longer than ten characters may work with the Account Center, but will cause problems for the Secure Online Account Numbers feature.

To protect the security of your account, we limit the number of unsuccessful log in attempts that can occur in one day. Please allow 24 hours for Secure Online Account Numbers to reset itself if you have exceeded the allowed number of unsuccessful log in attempts.

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Why doesn't Secure Online Account Numbers fill the account number?

Some sites use forms that break up an account number into four fields of four digits each, instead of a single field of 16 digits. Secure Online Account Numbers is unable to fill in the account number on these sites. To use a Secure Number for this site, please select "Form Fill" before you get to the form and use "Drag-n-Drop" to generate the Secure Number. Write the number down and enter it by hand where the account number is requested.

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What is Flash Player?

In order to use this feature, you must have Adobe Flash Player installed on your computer. Adobe Flash is a free Java Script program that saves a file to your computer's hard drive. The program allows the applications on our site to be "active" rather than "static."

You can download Adobe Flash from the following site:
http://www.Adobe.com/downloads/

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Can I see my order history?

Yes, you may view as many as 50 of your past online purchases made with your secure credit card numbers.

Simply select "Past Purchases" to display your purchases. These purchases will also appear on your paper and online statements, but only the last 4 digits of the Secure Number will be printed on the paper statements.

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How do I enable cookies?

Cookies must be enabled to use Secure Online Account Numbers. To enable cookies on your computer, please do the following:

1. Click on your "Start" button and select "Control Panel."
2. Locate and double-click on "Internet Options" (or "Network and Internet Connections" and then "Internet Options.")
3. Click on the "Privacy" tab.
4. Set the slide bar to "Medium High" or lower, and then select the "Sites" button.
5. In "Address of Web site" enter Discovercard.com and select "Allow."
6. Click "OK" on both pages.
7. Close the Control Panel.

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How do I download Secure Online Account Numbers?

You can download the version of Secure Online Account Numbers for Windows and Internet Explorer by following these steps:

1. Visit Secure Online Account Numbers and click on the "Download Now" button.
2. Select the option to save the file, and choose a location to save it in.
3. Double-click on the Deskshopinstall.exe file and follow the install instructions.

To ensure this feature is installed correctly, please make sure there are no other files ending with ".exe" in the same folder as deskshopinstall.exe. Other setup.exe programs in the same folder as deskshopinstall.exe may interfere with the installation.

The download version will generate a Secure Online Account Number and automatically fill in the appropriate web forms on the merchant's site for you. Please keep in mind that this version only works with Internet Explorer on Windows.

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How do I open Secure Online Account Numbers?

There are several ways to open this feature.

If the download version of Secure Online Account Numbers is already installed on your computer, you can use any of the following methods to open it:

1. Double-click the white circle icon with the orange 'D' in your system tray.
2. Click any of the "Sign in to Secure Online Account Numbers " buttons located throughout the Discovercard.com Web site.
3. Click the white circle icon with the orange 'D' in your browser's toolbar.
4. Select "Secure Online Account Numbers" in your Start Menu.
5. Click the white circle icon with the orange 'D' on your desktop.

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Why doesn't Secure Online Account Numbers work on my computer?

The downloadable version of Secure Online Account Numbers may not function properly with Netscape or Mozilla Firefox, or with versions of Internet Explorer supplied by MSN or SBC.

To shop with the downloadable version of Secure Online Account Numbers you must have a Windows operating system. The minimum browser requirements are Internet Explorer 6.0 (but not 7), or AOL 7.0 or higher.

If you do not have these browsers, you can download them from the appropriate sites (http://www.microsoft.com/downloads/Search.aspx?displaylang=en or http://free.aol.com).

We recommend using Microsoft Internet Explorer 6.0 with the downloadable version of Secure Online Account Numbers.

If you do not have Internet Explorer, you can use the web-based version of Secure Online Account Numbers.

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How do I use Autofill?

You can enjoy Secure Numbers and the convenience of filling out online checkout forms when using Internet Explorer and the download version of Secure Online Account Numbers. Whenever you come to the checkout page of a merchant's site, you will be asked if you want help filling out the form. Click "OK", and the virtual credit card will appear.

If you are not currently logged on, you will be asked for your User ID and password. Simply click the "Fill Form" button. A secure credit card number is generated, and all fields in the checkout form will be filled.

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How do I fill in forms if Autofill doesn't work?

If you use Netscape, or are on any site that has trouble with our "Autofill" feature, you can use "Drag and Fill."

To do this, click on the "Fill Form" link. This will expand the Secure Online Account Numbers virtual credit card and display an order form's relevant fields. Simply click and hold on the circle triangle to the left of any field. Drag your mouse over to the corresponding field on the form, and release. Repeat this process for all required fields.

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How do I un-install and re-install Secure Online Account Numbers?

Here is how to un-install and re-install the program:

1. From your Start Menu, click "Settings" and select "Control Panel."
2. Select the "Add/Remove Programs" icon.
3. Click on the "Discover" entry and select "Remove."
4. Click "OK" when asked if you will be removing the software from your computer.
5. Click "OK" when the un-install is complete.
6. Find the "Downloaded Program Files" Folder and delete any Discover icons for both the new and old versions of Secure Online Account Numbers. If there are any Brodia icons, files or folders, please be sure to delete them as well.
7. Restart your computer.
8. Download the file again and re-install the software.

In addition to the above, please be sure to:

1. Open Microsoft® Internet Explorer.
2. Go to the "Tools" menu.
3. Choose "Internet Options."
4. Select the "General" tab.
5. Click on "Delete Files."
6. Select the "Security" tab.
7. Make sure that the Security settings are set to "Medium."
8. Select the "Privacy" tab.
9. Change the settings from "High" to "Low."
10. Click "OK."

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Why does Autofill freeze sometimes?

If Secure Online Account Numbers Autofill function freezes, you may need to check and/or change your security settings. To do so, please do the following:

1. Select "Start Menu > Settings > Control Panel."
2. Double click on "Internet" or "Internet Options."
3. Select "Delete Files" from the Temporary Internet Files.
4. Select the "Security" tab and click on "Default Level" to set it to "Medium" for this area.
5. Select the "Privacy" tab and set the slider bar to "Low."
6. Select the "Advanced" tab and make sure the "Do not save encrypted files to disk" and "Empty Temporary Internet Files folder when browser is closed" options are not checked.
7. Select "Apply" and then "OK" from the bottom of the window.

After making these adjustments, close Secure Online Account Numbers and then restart it to try and log in. Also, if you are using any type of firewall or security program, please adjust them to "allow traffic" for the Discover Secure Online Account Numbers.

If the problem persists, we recommend that you use the web-based version of Secure Online Account Numbers. To do so, please do the following:

1. Visit Secure Online Account Numbers
2. Select the "Learn More" link next to the "Launch" button.
3. Use the "Secure Log In" on the right to register if this is your first time.
4. Select the "Launch Now" button to use the web-launched version of Secure Online Account Numbers.
5. Make sure you have Java enabled on your browser and that you are not blocking pop-ups.

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Why won't my Secure Online Account Numbers program open?

To verify your browser settings are correct please do the following:

(For Windows 98/ ME/ 2000),

1. From your Start Menu select "Settings" and then "Control Panel."
2. Double-click on "Internet" or "Internet Options."

(For Windows XP)

1. From the Start Menu select "Control Panel", then "Network", then "Internet connections."
2. Double click on "Internet" or "Internet Options."
3. Select "Delete Files" from the Temporary Internet Files section.
4. Select "Security" and click on "Default Level" to set it to medium for this area. If you are using Internet Explorer 6 or higher, select the "Privacy" tab and set the slider bar to "Low."
5. From the same window, select the "Advanced" tab.
6. Scroll down the list to the "Microsoft VM" section, and expand that section to view its content. Make sure these items are checked:
   • Java Console Enabled
   • Java Logging Enabled
   • JIT Compiler Enabled
7. Scroll down the list to the "Security" section and make sure the "Do not save encrypted files to disk" is unchecked.
8. Click "Apply" and restart your computer for the changes to take effect.

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I can't log in. Why doesn't my password work?

The Secure Online Account Number User ID and password are the same as your Account Center User ID and password. If you are unable to log into Secure Online Account Numbers using your Account Center information, please check the following:

Ensure you are able to log into the Account Center with your User ID and password. If you cannot, try using your Discover Card account number instead of your User ID to verify if the password is correct.

If you can log into the Account Center with your User ID and password, but not into Secure Online Account Numbers, please verify your password has no more than ten characters. Passwords longer than ten characters may work with the Account Center, but will cause problems for the Secure Online Account Numbers feature.

To protect the security of your account, we limit the number of unsuccessful log in attempts that can occur in one day. Please allow 24 hours for Secure Online Account Numbers to reset itself if you have exceeded the allowed number of unsuccessful log in attempts.

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Why doesn't Secure Online Account Numbers fill in the account number?

Some sites use forms that break up an account number into four fields of four digits each, instead of a single field of 16 digits. Secure Online Account Numbers is unable to fill in the account number on these sites. To use a Secure Number for this site, please select "Form Fill" before you get to the form and use "Drag-n-Drop" to generate the Secure Number. Write the number down and enter it by hand where the account number is requested.

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Getting Started: How to Register

How do I register with Secure Online Account Numbers?

First, you have to register with the Account Center online.

Please have your Discover Card available for the registration process.
Register now.

Then follow these steps:

1. Create a User ID.
2. Create a password.
3. Reenter your password.
4. Enter your e-mail address.
5. Reenter your e-mail address.
6. Enter your 16-digit Discover Card account number.
7. Select the expiration date.
8. Enter the Cardmember ID.
9. Select your date of birth.
10. Enter the last four digits of your Social Security number.
11. Enter your mother's maiden name.
12. Click "Continue."
13. Please review the list of available e-mail reminders and place checks in the boxes next to each reminder you would like to receive.
14. Please verify the information you have selected thus far for accuracy.
15. When you are ready to continue please click on "Complete Registration."

Now you are ready to start shopping the safe way!

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Launching and Using Secure Online Account Numbers

How do I launch Secure Online Account Numbers after I download and install it?

When you reach a checkout form, Secure Online Account Numbers will open and ask you if you would like help. If it doesn't open or if you want to open it manually, there are several options:

1. Double-click the white circle icon with the orange 'D' in your system tray.
2. Click the icon in your browser's toolbar.
3. Click the Secure Online Account Numbers shortcut on your desktop.
4. Visit the Secure Online Account Numbers page on Discovercard.com, enter your Account Center user ID and password, and click the "Sign In" button. If Secure Online Account Numbers does not appear in 15 seconds, double-click the Secure Online Account Numbers icon in your system tray.

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How do I un-install and re-install Secure Online Account Numbers?

A: Here is how to un-install and re-install the program:

1. From your Start Menu, click "Settings" and select "Control Panel."
2. Select the "Add/Remove Programs" icon.
3. Click on the "Discover" entry and select "Remove."
4. Click "OK" when asked if you will be removing the software from your computer.
5. Click "OK" when the un-install is complete.
6. Find the "Downloaded Program Files" Folder and delete any Discover icons for both the new and old versions of Deskshop or Secure Online Account Numbers. If there are any Brodia icons, files or folders, please be sure to delete them as well.
7. Restart your computer.
8. Download the file again and re-install the software.

In addition to the above, please be sure to:

1. Open Microsoft® Internet Explorer.
2. Go to the "Tools" menu.
3. Choose "Internet Options."
4. Select the "General" tab.
5. Click on "Delete Files."
6. Select the "Security" tab.
7. Make sure that the Security settings are set to "Medium."
8. Select the "Privacy" tab.
9. Change the settings from "High" to "Low."
10. Click "OK."

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Can I see my order history?

Yes, you may view as many as 50 of your past online purchases made with your secure credit card numbers.

Simply select "Past Purchases" to display your purchases. These purchases will also appear on your paper and online statements, but only the last 4 digits of the Secure Number will be printed on the paper statements.

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How do I disable Auto Launch?

To disable the Auto Launch feature, please right click on the Secure Online Account Number icon in your system tray (on the bottom right side of your screen), then select preferences. Finally, uncheck the box asking if you want Secure Online Account Numbers to automatically launch.

If you have additional questions, please use the Secure Message service in the Account Center, or call our Web Support specialists by phone at 1-877-742-7822. Web Support is available 24 hours a day, seven days a week.

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Hardware, Software, and Browsers

What hardware, software, and browsers do I need?

You may use Netscape Navigator 4.0 or higher, Internet Explorer 4.0 or higher, and AOL 5.0 or higher to shop with Secure Online Account Numbers. However, you have to have Internet Explorer version 4.0 or higher on your PC for Secure Online Account Numbers to work. Upgrade your Internet Explorer browser at www.microsoft.com or your Netscape® Navigator browser at www.netscape.com.

The browser must be downloaded locally on your computer. If your browser is LAN based (for example, at work), you may experience difficulties downloading Secure Online Account Numbers. In all cases, the minimum modem configuration is a 28.8 modem connection.

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How does Secure Online Account Numbers work with America Online (AOL)?

The new version of the service has been designed to work with the AOL 5.0 and higher Web browser. Due to the limitations of the browser shipped with AOL, users should close any unnecessary AOL windows. We also recommend that you download Secure Online Account Numbers using AOL if you intend to shop with Secure Online Account Numbers on this platform.

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Do Secure Online Account Numbers work with a Macintosh?

Unfortunately, the downloadable version of Secure Online Account Numbers does not work with a Macintosh computer system. However, Macintosh users can take advantage of secure account numbers by using Secure Online Account Numbers from Discovercard.com.

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What security and Java settings should my browser have and how do I change them?

Set security at "medium" if you use a Java or JavaScript enabled browser.

To change your security and Java settings:

1. Select "Start Menu > Setting > Control Panel."
2. Double-click on "Internet" or "Internet Options" from the new window.
3. Select "Security > Custom Level" and make sure it is set to "medium" or "low" for this zone area.
4. From the same "Internet" or "Internet Options" window, select the "Advanced" tab.
5. Scroll down the list to the "JAVA VM" section, and expand that section to view its content. Make sure these items are checked: "Java Console Enabled", "Java JIT Compiler Enabled" and "Java Logging Enabled."
6. Restart your computer for the changes to take effect.

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Why do I get a Java security notification from Netscape during setup?

Netscape Navigator is verifying that you are communicating with Secure Online Account Numbers and not a different site. By clicking "Grant," you are indicating that you trust Secure Online Account Numbers to set up the form fill feature on your computer. Check the "Remember" box, and you won't see this notification again.

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What is Flash Player?

In order to use this feature, you must have Adobe Flash Player installed on your computer. Adobe Flash is a free Java Script program that saves a file to your computer's hard drive. The program allows the applications on our website to be "active" rather than "static."

You can download Adobe Flash from the following site:
http://www.Adobe.com/downloads/

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Accessing Secure Online Account Numbers

Can I use Secure Online Account Numbers from more than one computer?

Yes, you can download Secure Online Account Numbers on as many computers as you like. You can also access Secure Online Account Numbers on Discovercard.com. You'll get the safety of secure account numbers without having to download the program.

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How do I sign out of Secure Online Account Numbers?

To sign out, click the "Sign Out" link located at the top of Secure Online Account Numbers, or click the "X" at the top right of your Secure Online Account Numbers screen. For your security, remember to sign out or close Secure Online Account Numbers each time you leave your computer.

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What's the easiest way to access Secure Online Account Numbers online if I want to use the program from anywhere?

We suggest you bookmark the launch page for Secure Online Account Numbers on Discovercard.com. On this page, you can click the "Launch Now" button that will open Secure Online Account Numbers. Just sign in using your Account Center user ID and password.

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Why was I signed out of Secure Online Account Numbers when I came back to my computer?

Your computer will automatically sign you out of Secure Online Account Numbers if there is no activity for 60 minutes. This will help ensure that no one has access to your account if you leave your computer unattended.

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Drag and Fill and Autofill Forms

What is Drag and Fill?

Drag and Fill is a feature that allows you to fill checkout forms at any online retailer by "dragging" your personal information from Secure Online Account Numbers to the appropriate field on an order form.

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When and how do I use Drag and Fill?

The Drag and Fill feature of Secure Online Account Numbers will pop up automatically on a Web site checkout form when single-click form fill is not available. Simply click and hold on the orange dot to the left of any field, drag your mouse over to the corresponding order form field and release. Repeat this process for all required fields.

Note: If you use Netscape Navigator to open Secure Online Account Numbers, you will always have to use the Drag and Fill feature to fill online checkout forms.

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How do I change the information that is automatically filled into online checkout forms when I use Secure Online Account Numbers?

Once the checkout form has been filled, you can always change or edit any piece of information by typing over the auto-filled information on the retailer's Web site. To permanently change this information, edit your Personal Profile in the Account Center, or call Customer Service at 1-800-DISCOVER (1-800-347-2683).

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